GUARANTEE AND RETURN POLICY
Our goal is to offer best quality jewelry making supplies at the most affordable price. Those which will create lasting memories and provide years of enjoyment. Each product we create must meet our strict standards for workmanship and design. Before any item ships from our studio, it must pass a final inspection for quality and accuracy. We at Annie Howes, stand behind the quality of every product we ship.
If your order is not 100% free from defects in materials and workmanship, you may return it in new condition and in its original packaging for a prompt credit, exchange or full refund. Please email us if you have a question about a return or exchange so that we may send theReturn/Exchange form that must be included with the return.
Personalized and Custom Items policy: If your item contains an error made by us, you will receive a corrected duplicate item. Unfortunately, we cannot accept returns or exchanges on our personalized or custom ordered items.
All returns or exchanges must be made within 30 days of receipt. Personalized items cannot be returned for reasons other than defects in materials or workmanship. Decorative paper and any opened liquids may not be returned at any time.
: : : : : SHIPPING : : : : :
$5.95 Flat Rate Priority Shipping (2-3 days) to all orders in the US. This means your first item is $5.95 to ship and all other items in the same order SHIP FOR FREE.
All shipping is through the USPS unless otherwise stated or arranged. I do combine shipping and issue refunds at the time I print the shipping label. If the shipping address is a US address, your order will ship for $5.95 via USPS Priority Mail (2-3 days).
I always ship to the address on your order unless you indicate otherwise. Please be sure to provide your correct and current shipping address. If your order fails to reach you due to incorrect shipping information provided when your order was placed, I reserve the right to request compensation to resend your order. If you have a suite or apartment number, this is required in order to reach the delivery address.
Packages sent to domestic addresses are not considered lost until the 21 day mark from the date the package was sent, at which time I will send an affidavit (a sworn document) for you to verify that the package has not yet been received. If the package has not been received, I will either reimburse or resend the items at my discretion. If your package is lost due to an incorrect address provided on the order, please see the above paragraph "SHIPPING ADDRESSES".
WE COMBINE SHIPPING:
If the shipping exceeds the cost of shipping (postage + packing materials + insurance) we will reimburse you. We typically do this at the time we print the postage for your order. This way you receive the best possible refund and it's the fastest way to order. Please contact us by email or telephone to alert us about additional orders, if necessary.
Shipping notifications are sent by email to your email address the day your order is shipped.
If you would like a packing slip with your order, please indicate so in the "additional instructionsr" box at checkout. You can also find a copy of your invoice in your email inbox.
The Processing Time is how long it will take your order to be printed, picked, packed and prepared for shipping. It does not include transit time once the package has been shipped.
*** Please Read ***
ELECTRONIC DELIVERY CONFIRMATION:
Free Electronic Delivery Confirmation through the USPS is automatically included on packages sent to the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, France, Germany, United Kingdom, Israel, Netherlands, New Zealand, Spain, & Switzerland.
CUSTOMS / DUTY / TAXES / VAT / ETC
International shipments are shipped USPS unless otherwise arranged. All customs duty fees and taxes are the responsibility of the buyer. Customs duties, taxes, VAT, brokerage fees, or tariffs could be applied to your package at the discretion of your local customs officers or post office. We do not have any control over customs and the packages they randomly inspect, and packages we ship are no more likely to be inspected than any other package.
FALSIFYING CUSTOMS FORMS
We do not mark international orders as "gift", and we do not undervalue the contents of the package on the customs form as that is against the law and we could face heavy fines and/or lose our business license. Please do not ask us to break the law.
"Any person who knowingly submits false or misleading export information through the Shippers Export Declaration (SED) (or any successor document) shall be subject to a fine not to exceed $10,000 per violation or imprisonment for not more than 5 years, or both. Source: U.S. Code: Title 13 : Section 305 http://digbig.com/4fqcw "
This DUTY CALCULATOR link might be helpful:
If you are in the UK, this link may be helpful: http://www.hmrc.gov.uk/customs/post/internet.htm
LOST PACKAGES: Packages sent to international addresses are not considered lost until the 45 day mark from the date the package was sent, at which time we will send an affidavit (a sworn document) for you to verify that the package has not yet been received. If the package has not been received, we will either reimburse or resend the items at our discretion.
If your order is being shipped to an address in Germany, you can anticipate slow movement of your package through the customs department.
Thank you for taking the time to read this information =)